Embedded Files
Job Aids
This visual step-by-step guide walks learners through safely connecting to a Virtual Private Network (VPN), helping protect sensitive data when working remotely or using public Wi-Fi.
This format was chose so that learners are able to access the precise information they need even after the course is completed.
Tools
Canva
A clear, easy-to-follow checklist that outlines how to create strong, secure passwords and avoid common pitfalls like reusing passwords or including personal information.
This format was chosen to keep these crucial guidelines at the learner's fingertips, as passwords require regular updates.
Tools
Canva
Hire Well. Lead Strong.
A practical reference tool that helps managers prepare for interviews by outlining key steps—from reviewing the job description and setting up a structured plan to crafting compliant, role-aligned questions.
This format was chosen to help reduce stress around preparing for interviews, particularly since this skill might not be practiced regularly, learners might need to refresh their memory.
Tools
Canva
Listening to Serve
About The Project
Built strong customer service support through active listening techniques taught in an e-learning module and reinforced by a quick reference guide that enables support representatives to effectively address customer needs by highlighting essential steps such as validating concerns, asking clarifying questions, and summarizing key points.
Listening to Serve
Active Listening Quick Reference
A handy reference that outlines key techniques for effective customer communication, including how to validate concerns, ask clarifying questions, and summarize issues to ensure understanding and build trust.
This format was chosen to give learners an easy guide they can keep in their workspace to guide their communication.
Tools
Canva
Responding with Confidence
Emergency Response Checklist Poster
A workplace poster presenting essential emergency steps in a clear, checklist format. It covers safety checks, deciding between first aid and 911, wearing PPE, following posted procedures, evacuating during alarms, and reporting incidents.
This format ensures safety information is visible and accessible to all employees. By posting the checklist throughout the workplace, Lumetix Labs reinforces OSHA-aligned practices. Its scannable design enables quick, confident action during high-stress situations. As part of onboarding, this job aid bridges course content with daily application.
Tools
Canva
Google Sites
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